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Terms & Conditions

Welcome to Bioactif (accessible via bioactif.co.za). These Terms and Conditions govern your use of our website and the purchase of any products, including dietary supplements, health products, and hair care oils, from our online store. By accessing our site or purchasing our products, you agree to be bound by these terms.

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1. General Conditions

  • Age Requirement: By agreeing to these Terms, you represent that you are at least 18 years of age or the legal age of majority in your jurisdiction.

  • Service Modifications: We reserve the right to refuse service to anyone for any reason at any time. We may update, change, or replace any part of these Terms by posting updates to our website.

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2. Products, Supplements & Topical Oils

  • Product Information: We strive to display product details, ingredient lists, packaging specifications, and usage directions as accurately as possible. However, individual visual appearance or packaging variations may occur.

  • Pricing & Currency: All prices listed on bioactif.co.za are in South African Rands (ZAR). Prices and product availability are subject to change without notice.

  • Usage & Patch Testing: * Supplements: You are responsible for reading all product labels, ingredients, warnings, and directions prior to consumption.

    • Hair Oils & Topical Products: We strongly recommend performing a patch test on a small area of skin before full application to test for potential allergies or sensitivities. Discontinue use immediately if irritation occurs.

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3. Health, Wellness & Cosmetic Disclaimer

  • Not Medical Advice: Content provided on bioactif.co.za is for informational purposes only and does not constitute medical, dermatological, or professional healthcare advice.

  • No Medical Claims: Our dietary supplements and topical hair oils are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition (including severe hair loss conditions).

  • Consultation Required: Always consult with a qualified physician, dermatologist, or healthcare provider before starting any new dietary supplement regimen or hair care treatment, especially if you are pregnant, nursing, taking medication, or have a pre-existing health condition.

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4. Orders and Payment

  • Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to decline or cancel any order due to stock availability, pricing errors, or suspected fraudulent transactions.

  • Payment Processing: Payments must be completed through our authorized South African payment gateways at checkout. You agree to provide accurate and current purchase details.

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5. Shipping, Delivery & Packaging

  • Fulfillment: Orders are dispatched according to our shipping schedules. Delivery timelines are estimates and subject to third-party courier operations.

  • Risk of Loss: Ownership and risk of loss pass to you once the package is delivered to the designated shipping address provided at checkout.

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6. Returns, Refunds & Hygiene Standards

  • Hygiene & Safety Policy: Due to health, hygiene, and safety regulations governing consumable supplements and topical cosmetic oils, unsealed, opened, or used products cannot be returned or refunded.

  • Eligible Returns: Unopened and sealed products in their original packaging may be returned within 14 days of delivery, subject to inspection and approval. Return shipping fees may apply unless the product was received damaged or defective.

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7. Intellectual Property

  • Ownership: All brand assets, logos, product names, text, graphics, and images on bioactif.co.za are the intellectual property of Bioactif and protected under South African trademark and copyright law.

  • Usage Restrictions: Unauthorized reproduction, distribution, or commercial exploitation of any site content or product branding is strictly prohibited.

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8. Limitation of Liability

To the maximum extent permitted by South African law, Bioactif shall not be held liable for any adverse reactions, personal injury, allergic reactions, or indirect damages resulting from the misuse or improper application of our supplements or hair oil products.

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9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

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10. Contact Information

For support or questions regarding these Terms, please reach out via our official contact channels on bioactif.co.za.

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